Crash Replacement / Warranty
We engineer high quality carbon fiber products for an uncompromised ride experience, and we back it up by providing the best possible service and support. For the original owner of a CEC product, we provide a 2-Year Manufacturer’s Warranty and Lifetime Loyalty Guarantee.
We warrant all products to be free from defects in materials or workmanship for two years from the original purchase date (product registration required).
At CEC, we ride and race hard and we expect you to do the same.
Modified, misplaced, misused, melted, improperly installed, or blatantly abused CEC product is not covered by warranty. Purchases made through eBay or similar resale sites are not supported by CEC.
LIFETIME LOYALTY GUARANTEE
CEC offers a Lifetime Loyalty Guarantee Program to the original owner for CEC manufactured products. This catchall program covers accidents which fall outside of our warranty coverage for any reason.
We design our products for aggressive riding on tough terrain. However, we can’t engineer carbon to survive a collision with a car, or a 20m fall off a cliff.
Our goal is to keep CEC customers happy for life. No matter what the circumstance, as part of this program, the price of replacement of a CEC product is 50% off the listed local MSRP. Please note that sales tax, freight, VAT/Import duties, shipping, and labor are not covered by CEC. Additional replacement parts are not covered by CEC.